Privacy Policy

PRIVACY POLICY

ARC Power Systems

Last Updated: January 21, 2026

ARC Power Systems (“ARC Power Systems,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit or use our website located at www.arcpowersystems.com (the “Site”), contact us, request information, submit a form, request a quote, or otherwise interact with us.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, do not use the Site.

1) INFORMATION WE COLLECT

We collect information in the following ways:

A) Information You Provide to Us

We may collect personal information and business contact information you voluntarily provide, including:

·         Full name

·         Company name

·         Email address

·         Phone number (including mobile number)

·         Job title / role

·         Project details and equipment requirements (fuel type, voltage, kW/kVA, location, schedule, etc.)

·         Shipping address or destination information (if provided)

·         Billing-related details (if applicable)

·         Any information you provide through forms, email, phone calls, text messages/SMS, messaging apps, or other communications

B) Information Collected Automatically

When you visit the Site, we may automatically collect certain information, including:

·         IP address

·         Device identifiers and device type

·         Browser type, operating system, and settings

·         Pages viewed, links clicked, and time spent on pages

·         Referral source (how you found our Site)

·         Approximate location (city/state level)

·         Log files and diagnostic data

C) Cookies, Pixels, and Similar Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to collect information about your activity on the Site. These tools may be used to:

·         Enable core website functionality

·         Improve user experience and performance

·         Understand traffic and visitor behavior

·         Measure marketing effectiveness and conversions

·         Support retargeting/advertising (where applicable)

You can adjust cookie settings through your browser. Blocking cookies may impact Site performance or functionality.

2) HOW WE USE YOUR INFORMATION

We may use your information for legitimate business purposes, including to:

·         Respond to inquiries, quote requests, and equipment availability requests

·         Provide product information, specifications, documentation, and commercial terms

·         Communicate with you by email, phone, or SMS/text message regarding your inquiry

·         Verify identity and prevent fraud, abuse, spam, or unauthorized activity

·         Provide customer service and follow up on requests

·         Improve our Site, listings, operations, and internal processes

·         Maintain records for business operations, compliance, and dispute resolution

·         Market and advertise our services and equipment inventory (subject to opt-out rights where required)

·         Enforce our rights and comply with legal obligations

3) SMS/TEXT MESSAGING (IMPORTANT)

A) Consent to Receive SMS/Text Messages

By providing your phone number to ARC Power Systems (including through a form submission, inquiry, phone call, email, or other communication), you expressly consent to receive communications from us, including text messages/SMS, regarding:

·         Your inquiry or quote request

·         Equipment availability, substitutions, and updates

·         Scheduling, logistics, and coordination

·         Account-related and customer service communications

·         Marketing or promotional messages (where permitted by law)

B) Autodialed/Automated Messages

You understand and agree that we may use automated technology to send text messages where permitted by law. Consent is not a condition of purchase.

C) Message Frequency / Carrier Charges

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

D) Opting Out of SMS

You may opt out of SMS/text messages at any time by replying STOP to any text message. After opting out, you may receive one final confirmation message.

E) Help

Reply HELP for help, or contact us using the information in Section 12.

4) HOW WE SHARE INFORMATION

We do not sell your personal information for money.

We may share your information only as necessary for business purposes, including:

A) Service Providers

We may share information with trusted third-party service providers who help us operate our business, such as:

·         Website hosting providers

·         Analytics providers (example: traffic measurement tools)

·         CRM systems and customer communication tools

·         Email and SMS communication providers

·         Security and fraud-prevention services

·         Advertising and marketing support providers (if used)

These providers are authorized to use your information only as needed to provide services to us.

B) Legal Requirements / Protection of Rights

We may disclose information if we believe it is necessary to:

·         comply with applicable laws, regulations, legal processes, or lawful requests

·         respond to subpoenas, court orders, or government inquiries

·         protect our rights, property, and safety

·         investigate suspected fraud, abuse, or security threats

·         enforce our agreements and policies

C) Business Transfers

If ARC Power Systems is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

5) “DO NOT SELL OR SHARE” NOTICE (CALIFORNIA)

Some privacy laws (including California’s) use “sell” or “share” in a broad way that may include certain types of advertising-related disclosures (even if no money is exchanged). ARC Power Systems does not sell your personal information for money.

If you are a California resident and wish to request that we do not sell or share your personal information as those terms are defined under applicable law, you may contact us at sales@arcpowersystems.com with the subject line: “Do Not Sell or Share My Personal Information.”

6) DATA RETENTION

We retain personal information for as long as reasonably necessary to:

·         respond to inquiries and provide requested services

·         maintain business records

·         comply with legal obligations

·         resolve disputes

·         enforce our agreements

Retention periods vary depending on the type of information and legal requirements.

7) DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of your information.

You acknowledge that you provide information at your own risk.

8) YOUR RIGHTS AND CHOICES

Depending on your location and applicable law, you may have certain rights, including:

·         Request access to personal information we hold about you

·         Request correction of inaccurate personal information

·         Request deletion of certain personal information (subject to legal and business exceptions)

·         Opt out of marketing emails

·         Opt out of SMS/text messages (reply STOP)

·         Request restrictions on certain processing (where applicable)

To submit a privacy request, contact us using the details in Section 12.

9) EMAIL MARKETING / OPT-OUT

If you receive marketing emails from us, you can opt out at any time by:

·         clicking the unsubscribe link (if included), or

·         emailing us at sales@arcpowersystems.com with the subject line “Unsubscribe.”

Even if you opt out of marketing emails, we may still send you non-marketing messages related to:

·         ongoing inquiries

·         customer service

·         transactional or administrative notices

·         security or fraud prevention

10) CHILDREN’S PRIVACY

Our Site and services are intended for adults and business users. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take reasonable steps to delete it.

11) THIRD-PARTY WEBSITES AND PLATFORMS

Our Site may contain links to third-party websites, listing platforms, or services not controlled by us. This Privacy Policy does not apply to third parties. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party sites you visit.

12) CONTACT INFORMATION

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

ARC Power Systems

Email: sales@arcpowersystems.com

Phone: (213) 371-2848

Website: arcpowersystems.com

13) CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

Phone Number Privacy Policy:

• Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care related topics. Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes. 
• Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance.
• Message Disclosures: Message frequency varies. Message and data rates may apply.
• Data Security: Your data is protected and retained only as needed.